Stop Pay Delay!
How to get paid what you’re owed- on time, every time.
Stop Your Pay Delay!
This course will teach you how.
Unfortunately, almost every business owner will at some point go through the frustrating experience of having to chase customers for payment. If you offer trading terms, many customers and clients will view these as optional, not essential.
There are many reasons why this happens and for many small business owners, going unpaid is completely avoidable - IF you have the right tools in place from the very start.
This highly practical online course, created and delivered by renowned debt collection guru, Paul Metcalf, will provide you with every essential strategy that all small business owners should have in place to ensure that they get paid on time, every time.
It then also provides the exact step by step strategies to implement if you DO find yourself in a situation where a client hasn’t paid you.
In This Course, You Will Learn:
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What you MUST include on every quote and invoice to maximise your professionalism and chances of getting paid on time.
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How to set your payment terms for your business so that customers know what is expected of them in regards to payment from the outset.
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How to properly onboard your customers, and implement a formal client engagement process.
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How to manage your emotions when in a frustrating debt collection situation to ensure the process is effective.
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How to get ‘acknowledgement of debt’ and ‘commitment to pay’ from your debtor.
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How to start a conversation with a debtor, including a script to help you make that dreaded first call.
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How to deal with being ignored by debtors (and how to get hold of them!)
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The simple secrets to getting paid with auto-reminders (+ scripts!)
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What to do if the debtor cannot pay you immediately.
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How to turn a potential disaster into a heroic outcome and your client into a raving fan.
What others have to say about this training
“Paul scheduled a workshop that would best suit our needs. He reviewed our current practices and gave us a lot of feedback. He was very forthcoming with templates we could use for debt letters and much more. He explained some of the thought processes/psychology behind debt accrual and repayment which greatly helped our educators be less emotional about the job they had to do. Paul also gave live demonstrations of debt collection phone calls using some of our past debtors. We were all very impressed with his calm approach and could clearly see how different it was to traditional methods of debt collection. It was amazing to hear the debtors wanting to work with him to find a solution! Finally, each Director role played a phone call with Paul and we all provided feedback. The benefits of the course are long lasting as Paul has stressed the Directors can call him any time for feedback or help. We are ‘indebted’ to you Paul and Collect More;)!”
Lucy Cook
“Paul's debt collection training really is phenomenal. I have been to many of his sessions and to think that he is now putting all his expertise into an online course is amazing. Myself and so many other small business owners can't wait to do this course. ”
Jane Tunstall
“Paul is very passionate about helping small business owners recover debts quickly. He suggests some very easy solutions and tools to use immediately within your business to assist with managing and reducing outstanding debts. There are no strings attached - purely just excellent, practical information for small businesses.”
Nicolette Lincoln
Course curriculum
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1
Introduction to the course
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Welcome To The Course
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Meet Your Trainer
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2
Module 1: Preventing a bad debt
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Being proactive rather than reactive
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Prevention rather than cure
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How to research new customers
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How to invoice correctly
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How to set your payment terms
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How to properly on-board a brand new customer
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Trusting your gut
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Optional Quiz- How to prevent a bad debt
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3
Module 2: How to get paid
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Module introduction- What we will cover
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The emotions of debt collection
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The big 4 reasons why you haven’t been paid
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Legal action or debt collectors- which option is better?
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How to deal with being ignored
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What to do if they can’t pay
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Payment Plans: Do’s and Dont’s
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How to make the first call
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Checklist- Overdue invoices
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Optional Quiz 2- How to get paid
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4
Module 3: Disputes and Debt Collectors- How to still get paid
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Types of disputes- Genuine and Non-Genuine
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How to still get yourself some money
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How do debt collectors work?
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Optional Quiz 3- Disputes
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Paul Metcalf
Paul Metcalf is a debt collection guru, renowned across Australia as the pre-eminent expert in collecting money. He has personally collected over $60 million dollars in a career spanning 21 years.
He also created the world's first debt collection smartphone app and for the first time ever, is sharing all his knowledge in an online course to help anyone learn how to get paid on time, every time.
